Privacy Policy

1. Introduction

Roberto Franco ("we", "our", or "us") operates www.robertolanguageteacher.it (the "Website") and provides Italian language teaching services through both our public website and student hub portal (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or use our Services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account on our student hub
• Book a lesson through our website or Calendly integration
• Submit a contact form or inquiry
• Subscribe to our newsletter or communications
• Make a payment for our services

This information may include:

• Name (first and last)
• Email address
• Phone number (optional)
• Profile picture (via Auth0 authentication)
• Payment information (processed securely by Stripe)
• Learning progress, lesson notes, and educational materials (for students)

2.2 Automatically Collected Information

When you visit our Website, we automatically collect certain information about your device and browsing activity, including:

• IP address and geolocation data
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website or source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services
• Process your lesson bookings and payments
• Create and manage your student account in the learning hub
• Track your learning progress and provide personalized lesson materials
• Communicate with you about lessons, schedules, and service updates
• Respond to your inquiries and provide customer support
• Send you marketing communications (with your consent, where required)
• Improve our Website and Services through analytics and user feedback
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations and enforce our terms

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Website and store certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Types of Cookies We Use:

• Essential Cookies: Required for user authentication (Auth0) and secure session management
• Analytics Cookies: Google Analytics to understand how visitors use our Website
• Performance Cookies: Vercel Analytics to monitor site performance
• Functional Cookies: Remember your preferences and settings

For more details, please see our Cookie Policy.

5. Third-Party Services

We use the following third-party services that may collect, store, or process your information:

• Auth0: Authentication and user identity management (Privacy Policy)
• Stripe: Payment processing (Privacy Policy)
• Cloudinary: Image hosting and optimization (Privacy Policy)
• Google Analytics: Website analytics (Privacy Policy)
• Calendly: Lesson scheduling (Privacy Policy)
• Vercel: Website hosting and analytics (Privacy Policy)

These third parties have their own privacy policies governing how they collect, use, and protect your information. We are not responsible for their privacy practices.

6. Data Storage and Security

Your data is stored securely using MongoDB Atlas with encryption at rest and in transit. We implement industry-standard security measures to protect your information, including:

• SSL/TLS encryption for data transmission
• Secure authentication via Auth0
• PCI-compliant payment processing through Stripe
• Regular security audits and updates
• Access controls and role-based permissions

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active student accounts: Retained while your account is active and for up to 3 years after your last lesson
• Payment records: Retained for 7 years for tax and accounting purposes
• Marketing data: Retained until you unsubscribe or request deletion
• Analytics data: Anonymized and aggregated after 26 months (Google Analytics default)

8. Your Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR):

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us at info@robertolanguageteacher.it. We will respond to your request within 30 days.

9. Children's Privacy

Our Services are not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country or jurisdiction where data protection laws may differ. If you are located outside Italy and choose to provide information to us, we transfer your data to Italy and process it there. By using our Services, you consent to this transfer.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Significant changes will be communicated via email to registered users. Your continued use of our Services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: